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Churn Reduction

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Data-driven strategies for customer success

Growing pricing pressure. Tightening competition. Evolving customer expectations. Challenging industry dynamics coupled with tough macro-economic factors make churn management a top priority for brands today.

We’ve got you covered. Our analytics-based approach to customer churn management is designed to help you proactively drive differentiation and improve retention. By reducing revenue headwinds caused by churn, our solutions ensure greater customer Lifetime Value (LTV) for robust growth.

churn prediction analytics

#ResultsMatter

Global Fitness
Retailer

  • 50%
    Monthly customer retention rate achieved

US Based Streaming Entertainment Co.

  • 23K
    More customer saves per year than other competing CX providers

Leading US Cable Services provider

  • ~3000
    Revenue generating units added annually

How we do it

We understand that a great retention rate stems from realizing small gains at every turn. Our next-gen churn management solutions take a coordinated, data-driven approach across the customer journey to maximize impact. They go beyond focusing just on at-risk customers to proactively deploy churn reduction measures across the lifecycle.

Gain insights into structured data

  • Define key churn drivers for structured data, such as demographics, transactions, and so on.
  • Deploy advanced predictive analytics on structured data to identify at-risk customers.

Further refine insights with unstructured data

  • Leverage historical interaction data, including calls, chats, emails, etc. for more nuanced churn predictors.
  • Improve existing churn prediction models by leveraging unstructured data.

Transform CX

  • Deploy targeted churn prevention measures and policies based on customer behavior, purchase history, and identified churn drivers.

Delivering next-gen sales growth:
Our unique methodology

Insights

Data and analytics to pinpoint key
focus areas

Talent

AI-driven hiring and training to recruit and agent empowerment

Technology

A powerful ecosystem of infrastructure, tools, and processes to bring it all together seamlessly

What sets us apart

AI operations & bots

Skilled agents, automation, AI, and digital-first support solutions, including our proprietary SupportPredict Self-Serve Platform and Knowledgebase, to personalize experiences and accelerate path to resolution

Over 30 years of CX experience across multiple industries

KPI-driven delivery for consistent and measurable quality and exceptional CX

Flexible and scalable engagement model to identify issues, analyze CX challenges, and collaborate together

End-to-end expertise across hiring, training, operational execution, and workforce management

Industries we serve

Healthcare
Healthcare
Fast Growth Technology
Fast Growth Technology
Retail
Retail
Banking, Financial Services & Insurance
Banking, Financial Services & Insurance
Media
Media
Telecom
Telecom

Awards & recognition

We have been recognized a leader across most aspects of our work – from Customer Experience Management (CXM) to security to workplace innovation. We believe that every day brings new opportunities to do better and become better. See what industry analysts and customers are saying about ResultsCX

Everest-CX-2024 copy

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