talk to us

NPS Predictor

Talk to an expert

Influence customer sentiment, strengthen brand loyalty

Consumer expectations and behaviors are changing fast. Deep insights are essential to keep up with the changes and deliver delightful experiences that shape both customer satisfaction as well as behavioral shifts.

Our powerful ecosystem of advanced analytics solutions help you do just that. The AI-powered solutions analyze unstructured data, such as call recordings, to infer customer sentiment at a granular level. The insights allow you to align customer support with consumer mindsets, creating a great first impression and proactively influencing customer satisfaction.

NPS Predictor solution

#ResultsMatter

Leading US Cable Services Provider

  • 60%
    Increased NPS scores

Leading Health
Plan

  • 12pt.
    Increase in overall NPS - 25% to 37%

Leading OTT
Player

  • 20%
    Reduction in Cost to Service

How we do it

From sentiment analytics and in-call agent guidance to identifying bottlenecks and ensuring agent training, we take a holistic approach that delivers results – empowering you to course correct as needed and deliver the right experiences.

Sentiment analytics

Advanced analytics on historical call data- provides insights into customer emotions, quantifying the impact on Net Promoter Score.

In-call agent guidance

Real time sentiment monitoring and personalized agent nudges to create a positive first impression on customers and elevate their experience.

NPS enhancement

Collaboratively address identified NPS bottlenecks, including ensuring right agent training, providing access to knowledgebase, enabling personalization, etc.

Delivering next-gen sales growth:
Our unique methodology

Insights

Data and analytics to pinpoint key
focus areas

Talent

AI-driven hiring and training to recruit and agent empowerment

Technology

A powerful ecosystem of infrastructure, tools, and processes to bring it all together seamlessly

What sets us apart

AI operations & bots

Skilled agents, automation, AI, and digital-first support solutions, including our proprietary SupportPredict Self-Serve Platform and Knowledgebase, to personalize experiences and accelerate path to resolution

Over 30 years of CX experience across multiple industries

KPI-driven delivery for consistent and measurable quality and exceptional CX

Flexible and scalable engagement model to identify issues, analyze CX challenges, and collaborate together

End-to-end expertise across hiring, training, operational execution, and workforce management

Industries we serve

Healthcare
Healthcare
Fast Growth Technology
Fast Growth Technology
Retail
Retail
Banking, Financial Services & Insurance
Banking, Financial Services & Insurance
Media
Media
Telecom
Telecom

Awards & recognition

We have been recognized a leader across most aspects of our work – from Customer Experience Management (CXM) to security to workplace innovation. We believe that every day brings new opportunities to do better and become better. See what industry analysts and customers are saying about ResultsCX

Everest-CX-2024 copy

Discover new ideas, insights & solutions

AI-Enabled-Training-Drives

AI Enabled Training Drives 16% Retail Sales Growth for Home Delivery Food Retailer During Call Volume Surge

Conversational AI

Case Study

March 15, 2023

Retail-Giant-Reimagines-Agent-Training

Retail Giant Reimagines Agent Training, Accelerates KPI Achievement by 67%

Operational Excellence

Case Study

March 15, 2023

Robotic-Process-Automation-Targets-Order-Failures

Robotic Process Automation Targets Order Failures and Helps Cable Provider Unit Increase Sales by 90%

Operational Excellence

Case Study

March 30, 2023

redefine-customer
Redefine
Customer
Experience
Strategies

Talk to us