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SupportPredict Genius

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Move to the future of self-service with bots

AI is reshaping how knowledge is accessed, delivered and used in the contact center, empowering agents to get accurate, real-time answers when they need them.

ResultsCX’s SupportPredict GENius platform, brings this vision to life—streamlining access to information and elevating every interaction. Powered by advanced large language models (LLMs), the platform eliminates the need for agents to navigate multiple systems, search static FAQs, or dig through lengthy articles. It delivers fast, accurate, context-aware assistance—seamlessly integrated into the agent workflow to reduce friction and drive performance.
A key enabler of our outcome-driven CXM strategy, GENius drives market-leading speed to proficiency, productivity, and employee retention—helping deliver consistently high quality at scale.
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Empowered agents, happier customers

SupportPredict GENius is more than a tool. By combining AI with a knowledge services model, it modernizes and activates your most valuable asset–KNOWLEDGE–turning it into a strategic advantage.

25%

faster speed to proficiency

10%

reduction in AHT

Higher CSAT

due to improved accuracy

Boosting speed and service quality

ResultsCX’s AI-powered SupportPredict Genius automatically ingests data from multiple sources and surfaces the right information when needed, transforming agent experience and accelerating service excellence.
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Why SupportPredict GENius?

Powerful Performance Management

SupportPredict GENius uses advanced analytics to track how agents engage with support content and directly links this to performance metrics. This enables targeted coaching, real-time feedback, and continuous improvement of agents as well as knowledge assets—ensuring your team is always equipped to deliver their best.

Wide Ranging Application

From Healthcare and Tech Support to BFSI, Retail, and Utilities—the platform adapts to the unique needs of each industry, delivering intelligent support that’s tailored, scalable, and always on-point.

Fast, Effortless Implementation

Go live in just 4–6 weeks with minimal disruption. GENius is designed for low-friction deployment and comes with expert guidance every step of the way—so you see value, faster.

Secure, Scalable, And In Your Control

You decide what data GENius can access—from your internal knowledge base to public-facing content. Built with enterprise-grade security and flexibility, it scales seamlessly while keeping your data governance front and center.

Seamless Integration

The SupportPredict GENius platform connects effortlessly to varied knowledge sources. Whether it’s internal documentation, SharePoint, or external content, GENius pulls it all together to deliver the right answers, right on time.

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Awards & recognition

We have been recognized a leader across most aspects of our work – from Customer Experience Management (CXM) to security to workplace innovation. We believe that every day brings new opportunities to do better and become better. See what industry analysts and customers are saying about ResultsCX

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Discover new ideas, insights & solutions

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