Vanessa Link is ResultsCX’s Vice President of Relationship Management. Vanessa has a demonstrated history of driving excellence in the outsourcing/offshoring industry, launching several contact center sites and programs globally. A strong operations professional, she is skilled in customer service, customer relationship management (CRM), customer satisfaction, customer retention, and team building. Vanessa is results oriented and brings a deep understanding of both client servicing as well as operational aspects.
Digitally led CX solutions driven by outcomes
Retail customer journeys have become increasingly complex in the digital age. Consumers now expect personalized experiences that are streamlined and available on all channels.
Our CX solutions are designed to meet these demands through a combination of automation, AI, analytics, and human touch. Our approach seamlessly unifies and scales experiences across all areas of your business, including sales, fraud prevention, customer care, retention, technical support, and the back office.
What are your customers saying about your brand?
Modern customers share their brand experiences on social media. They also engage with brands on social media and expect quick responses and seamless experience across channels.
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Monitoring and timely responding to social media chatter has become critical for the survival of retail brands. It takes no time for a negative review to blow up and become a PR nightmare or a solid positive review to bring in a sudden sales spike.
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With the complimentary Social Care analysis, understand how your customers perceive your brand, topics and sentiments, ratings and reviews, and more.